Privacy Policy

1. Who operates the service

Understand / Decide operates this website and the Roof Quote Analyzer private pilot. The service is an independent document-review tool. It is not operated by or affiliated with a roofing contractor, manufacturer, insurer, lender, government agency, or trade association.

2. Information we may process

Information you provide

When you use Roof Quote Analyzer, you may provide contractor estimates or proposals, contractor or quote labels, a customer reference, project state, ZIP code, and confirmation that you have permission to upload the documents. Uploaded documents may contain names, addresses, signatures, prices, contract terms, or other information included by the document issuer.

Technical information

Our hosting and service providers may process routine technical information needed to deliver and secure the service, such as an IP address, browser or device information, request timestamps, requested paths, and error or security logs.

Communications

If you contact us, we receive the email address and content you choose to send.

3. How information is used

We use information to provide the requested quote review, generate and deliver reports, authenticate invited pilot users, prevent abuse, troubleshoot errors, secure and improve the service, respond to support or deletion requests, and comply with legal obligations.

4. Service providers

We use service providers to host and operate the pilot and to perform document analysis. These currently include Render for application hosting and OpenAI for API-based analysis. Information is disclosed to these providers only as reasonably necessary to provide and secure the service, subject to their applicable agreements and policies.

OpenAI states that API inputs and outputs are not used to train its models by default unless the customer explicitly opts in. Provider practices can change, and their current terms and privacy materials govern their processing.

5. Retention

The pilot is configured to automatically delete uploaded customer documents, normalized analysis files, job data, and generated reports from active application storage within 72 hours after a job completes or fails. Authentication cookies expire separately. Hosting, security, and API providers may retain limited logs or other data under their own policies, security requirements, or legal obligations. See our Data Retention Policy for details.

6. Sharing and selling

We do not sell personal information. We do not use uploaded quote documents for targeted advertising. We may disclose information to service providers, when required by law, to protect the service or users, or in connection with a business transfer subject to appropriate safeguards.

7. Your choices

Do not upload information that is unnecessary for the quote review. When practical, remove Social Security numbers, bank or card details, account credentials, medical information, or other highly sensitive information before uploading. You may contact us to ask about information associated with a pilot job or request deletion before the automatic retention period ends. We may need enough information to locate the relevant job.

8. Security

We use reasonable technical and organizational measures for the pilot, including HTTPS, access-code authentication, secure cookies, request protections, file validation, upload limits, security headers, and short-lived application storage. No internet service can guarantee absolute security.

9. Children

The service is intended for adults and is not directed to children under 18.

10. Changes

We may update this policy as the pilot changes. The effective date at the top identifies the current version. Material changes will be posted on this page.

11. Contact

Email privacy, deletion, or support questions to support@understanddecide.com.