Product support
Questions about the private pilot, a failed job, or a generated report.
support@understanddecide.comSupport
Contact Understand / Decide
Use the addresses below for product support, privacy requests, or security reports.
Privacy or deletion
Questions about data handling or requests to delete an active pilot job early.
support@understanddecide.comSecurity report
Report a suspected vulnerability, exposed access code, deceptive page, or misuse of the service.
support@understanddecide.comOperator information
Service operator: Understand / Decide
Location: Chicago, Illinois, United States
Current product: Roof Quote Analyzer private pilot
Understand / Decide is an independent software operator. It is not a roofing contractor, manufacturer, insurer, lender, government agency, or emergency service.
What to include
For a job-specific request, include the job identifier and a brief description. Do not email complete unredacted quote files unless support specifically asks for them through an appropriate method.