Product Support
Questions about a payment, failed job, or generated report.
Support
Contact Understand / Decide
Get help with Roof Quote Analyzer, report a problem, request deletion, or send a security report.
Privacy & Deletion
Questions about data handling or requests to delete an active job before automatic deletion.
support@understanddecide.comSecurity Report
Report a suspected vulnerability, deceptive page, payment-flow issue, or misuse of the service.
support@understanddecide.comOperator information
Service operator: Understand / Decide
Location: Chicago, Illinois, United States
Current product: Roof Quote Analyzer
Understand / Decide is an independent software operator. It is not a roofing contractor, manufacturer, insurer, lender, government agency, or emergency service.
What to include
For a job-specific request, include the support reference shown on the review status page and a brief description. Do not email complete unredacted quote files unless support specifically asks for them through an appropriate method.