Report a Problem

What to include

• Support reference: the reference beginning with web_ shown on your review status page.
• What happened: a short description of what you saw and what you expected.
• When it happened: an approximate time is enough.
• Screenshot: include one if it helps explain the problem and does not expose another person’s information.

If you cannot find the support reference, send the details you do have and we will do our best to locate the job.

Payment or billing issue

Tell us whether Checkout completed and what Stripe or your card account currently shows. Do not submit a second payment if you are unsure whether the first one completed.

Protect your documents

Do not email complete unredacted roofing quotes unless support specifically asks for them through an appropriate method. The support reference is usually the best place to start.

Other requests

For privacy or deletion requests and security reports, use the dedicated options on the Contact page.